support
Support and Maintenance

Support goes beyond basic account management, license provisioning, and incident resolution.

upgrade
Software Upgrades

Proactively provide minor upgrades and required software patches, to maximize cyber security and preserve your ability to upgrade in the future.

roadmap-development
Roadmap Development

A roadmap that links your business initiatives with technology is essential, and central to every WebEquator Service engagement.

CSI
Continuous Service Improvement

Team will provide recommendations on how to further improve the use of the applications in your current operating model.

MAE
Minor Application Enhancements

It is important to "fine-tune" your Software deployments as products and business requirements evolve.

PSMAA
Proactive System Management and Administration

Monitoring of your environment and applications, including daily checks and performance tuning.

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Benefits

  • Priority bug fixing.
  • Assistance with any functionality you or your end-users (customers) are unfamiliar with.
  • Access to our in-house helpdesk.
  • Telephone and email support.
  • Background system maintenance.
  • Database maintenance and analysis.
  • Restoring from backup, if required.
  • Rolling data back or merging data from previous versions, when needed.
  • Importing and exporting data.
  • Account management and meetings.
  • Source code retention (physical), or knowledge (understanding of).

We work to a clear Service Level Agreement (SLA), which means we're committed to responding to your needs quickly through our in-house front line support team, our developers and our online helpdesk system.